Complete IT Consulting for all size Businesses in Olathe, KS!
Offering IT Consulting, Managed IT Services, IT Support, Network Assessments, Cloud Services, Data Recovery and more in Olathe, KS!
Recognized for Excellence in Managed IT Services
San Angelo, TX, – CalTech, announced today that CRN®, a brand of The Channel Company, has named CalTech to its 2016 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their top-notch offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments. In today’s fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN’s MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations. The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premise and off-premise services; and the MSP Hosting Service Provider 100, recognizing MSPs focused primarily on off-premise, cloud-based services.
Why it matters as much when selecting vendors as it does when hiring employees
Most successful businesses have figured out that cultivating a strong corporate culture is just as important as hiring well-qualified employees. Unfortunately, the term “corporate culture” is often misunderstood. It’s not about catered lunches, wacky t-shirt days, or company bowling parties. Yes, those events can be fun and encourage team building, but great managers know that developing a true corporate culture takes much more than that. It is a conscious effort that requires a clear vision of the culture you are developing, and constant nurturing by projection and example from the company leadership. Corporate culture is a shared set of values, a fundamental set of standards you want your employees to possess, and a reflection of the CEO’s own ethics and ideals. Your hiring process searches for those values in new candidates, looking for individuals who will be a good “fit” with your team. That’s not to say your employees are clones of each other. Your hiring managers understand that diversity adds value, stimulates creativity, and promotes a healthy work environment. But those core values your team shares must be a part of each new hire.
Striving for Excellence
The phrase “good is not good enough” has been used so much lately it has almost become a cliché. It has never been truer though, especially when it comes to customer service. One of the worst things you can hear is that your customers are “satisfied.” A customer who is merely “satisfied” is a not a loyal customer and can be easily drawn away by your competitors by convenience or lower prices. Smart businesses understand that they need to offer a superior customer experience to retain client loyalty.
There are a number of actions you can take to improve Customer Experience.
Refrain from opening attachments you were not expecting.
Avoid clicking links in emails from untrusted sources.
Lock or log off your PC before leaving it unattended.
Avoid sharing your password with co-workers.
Do not allow remote access to an untrusted 3rd party.
Limit browsing to business related sites.
Refrain from using personal webmail (gmail, yahoo, aol, etc.) on company PCs.
Do not install software from untrusted sources.
If you don’t know what it is, do not click on it.
If you ever have any questions or feel unsure, please contact your IT department or CalTech.
CalTech • 940 Arroyo • San Angelo, Texas • 76903
877-223-6401 • www.caltech.com
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